In the News

In the News

Read more about our views and opinions.


Roadmap essential to advance up CX maturity curve

Influenced by powerful market trends, the legacy contact centre model is facing obsolescence.


Disruptive Mindsets

When Paul Hutton, Joel Stransky and Bruce Arnold launched Pivotal Group in 2012, they did so with a wealth of experience and business relationships on their side. But it was still a start-up. Here’s how they’ve built what they believe to be the foundations of a successful business in five years. View full article


Joel Stransky Shares His Insights On What Makes A Great Leader

Enter Joel Stransky just as friendly as the rest of the team, also casually dressed, also wearing a smile. As a founding director of the innovative Pivotal Group, he explained that their value proposition particularly in Pivotal Talent.


CEOwise interviews Pivotal Group co-founder, Joel Stransky

Dan Newman from interviews Pivotal Group co-founder, Joel Stransky.


CNBC Africa interviews OneVault CEO Paul Hutton

South Africa Fraud Prevention Services and OneVault launches shared imposter voicebank.

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